Before you buy anything
Questions to ask any dental software company.
Ask every company you're considering, including us. Here are our answers, in writing. We don't name anyone else here: ask them yourself, and compare.
| Ask them | AIdontics' answer |
|---|---|
| Is your price on your website? | Yes. Every package, per location, per month. Pricing |
| Is there a setup or installation fee? | No. |
| Is anything added for the Open Dental connection? | No. |
| How long is the contract? | Month to month, with 30 days' notice to cancel. |
| Is insurance in your basic price, or only your top plan? | Benefits is a package of its own, $349 a month, and you can buy it on its own. |
| Exactly which benefit details land in Open Dental? | Maximum and deductible, what's used, category percentages, percentages for your own codes where the plan shows them, frequencies, age limits, fee schedule, group number, benefit year and insurance history, plus the insurer's pages in Images. Benefits |
| Do my staff have to copy or approve each benefit? | No. Benefits are written in, and anything that couldn't be read goes to staff on the appointment. |
| Where does our patient data live? | On one of your own PCs, at your office. The agreement lists the few exceptions, such as encrypted backups. |
| Can your company see our patients? | Only with a temporary permission from your admin. It's logged, and your admin can end it at any time. |
| Do you sign a BAA? | Yes. It's part of the agreement. |
| Can you prove your results numbers? | We don't publish results until clinics have them, and then only with their permission. |
| Where do you use AI? | In version 1.0, only in the help chat, which answers from our own help articles. Insurance reads are automated. Growth, after 1.0, also uses AI to help write ads. |
| Who owns our data, and what happens if we leave? | You own it. You export it, we help you uninstall, and your backups are deleted within 30 days, confirmed in writing. |
| Could we be buying from a competitor down the street? | No. AIdontics was built in a working practice, and we don't sell to offices in that practice's local area. |